21 Casino Privacy Policy – Your Data, Our Priority

1. Introduction

At 21 Casino, your privacy and trust are our highest priorities. This Privacy Policy explains how we collect, process, disclose, and safeguard your personal information when you visit our website, use our mobile app, or otherwise interact with our services. By accessing and using our platform, you agree to the practices described in this policy. We are committed to protecting your data in accordance with applicable laws and industry standards.

2. Information We Collect

We collect both personal and non-personal information to enhance your gaming experience and ensure our platform’s security and efficiency.

a. Personal Information

When you register an account or make a transaction, we may collect:

  • Contact Details: Such as your full name, email address, phone number, and physical address.

  • Identity Verification Data: Copies of government-issued IDs, date of birth, and other verification documents required by regulatory bodies.

  • Financial Information: Details for processing payments, including bank account or credit card information, and e-wallet credentials.

  • Account Credentials: Usernames, passwords, and security questions needed to secure your account.

  • Gaming Activity: Information related to your gameplay, including bets placed, game preferences, and transaction history.

b. Non-Personal Information

To optimize our services, we also gather:

  • Usage Data: This includes IP addresses, browser types, device identifiers, and the pages you visit on our site.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to analyze user behavior, personalize your experience, and improve our platform’s performance.

  • Technical Data: Information such as operating system and network connectivity data to ensure seamless service delivery.

3. How We Use Your Information

Your personal information is used for several essential purposes, including:

  • Account Management and Verification: To create, manage, and secure your account; verify your identity; and ensure compliance with regulatory requirements.

  • Transaction Processing: To process deposits, withdrawals, and other financial transactions securely and efficiently.

  • Customer Support: To respond to your inquiries, resolve disputes, and provide personalized assistance.

  • Service Improvement: To analyze user behavior, monitor system performance, and continuously improve our products and services.

  • Marketing and Promotions: With your consent, we may send you marketing communications about bonuses, promotions, and upcoming events. You can opt out at any time.

  • Legal and Regulatory Compliance: To comply with legal obligations, prevent fraudulent activity, and enforce our Terms and Conditions.

4. Data Sharing and Third-Party Services

We respect your privacy and share your information only in the following circumstances:

  • Service Providers: We work with third-party companies (such as payment processors, IT support, analytics providers, and marketing platforms) that help us operate our platform and provide services. These providers are required to maintain the confidentiality of your data.

  • Legal Obligations: We may disclose your information to law enforcement or government agencies if required by law or in response to legal processes.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, provided that such entity agrees to uphold the terms of this Privacy Policy.

  • User Consent: We may share your information with third parties if you have provided explicit consent or when it is necessary to complete a transaction or provide a service you requested.

5. Security Measures

The security of your personal information is paramount. We implement a range of security measures, including:

  • Encryption: All sensitive data transmitted to and from our platform is encrypted using industry-standard SSL protocols.

  • Access Controls: We limit access to personal information to authorized staff and service providers who need it to fulfill their duties.

  • Regular Audits: Our systems are regularly audited and updated to protect against potential vulnerabilities.

  • Data Retention Policies: We retain personal data only as long as necessary to fulfill the purposes outlined in this policy and in accordance with legal retention requirements.

6. Your Privacy Rights

Depending on your location, you may have specific rights regarding your personal data, including:

  • Access: The right to request copies of your personal information.

  • Correction: The right to update or correct inaccurate or incomplete data.

  • Deletion: The right to have your personal data erased, subject to legal limitations.

  • Objection: The right to object to processing of your data or request restrictions.

  • Data Portability: The right to receive your data in a commonly used format.

If you wish to exercise any of these rights, please contact our Customer Support team at the contact details provided below. We will respond to your request in accordance with applicable laws.

7. Children’s Privacy

The 21 Casino platform is intended solely for individuals who meet the legal age requirement for gambling in their jurisdiction. We do not knowingly collect or solicit personal information from individuals under the legal gambling age. If you believe we have inadvertently collected data from an underage user, please contact us immediately so we can remove the information from our systems.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. In such cases, we ensure that adequate measures are in place to protect your data in line with applicable privacy regulations.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on our website with a revised effective date. We encourage you to review this policy periodically to stay informed about how your information is protected.